Delivery FAQs

We will be delivering your parcel through Hermes. You have the following 3 options to receive your items. Charges apply for Delivery.

Unfortunately we only deliver to the United Kingdom. International shipping is not applicable at this time.

DeliveryDetailsCharges
Collect in StoreCollect from Blackheath Salon within 2 working daysFREE
Standard DeliveryMonday to Friday within 3 working days£5.00
Next Day Delivery Monday to Friday£6.19

Please note: For Next Day Delivery orders placed before 2pm on Friday will be delivered on Monday, orders placed after 2pm on Friday will be delivered on Tuesday.

Returns Policy

What is your return policy?

All returns must be requested within 14 days of delivery or collection. Products must be returned to us within 14 days of the request and in a saleable condition so that we can process the return. All returned products must be unused and in their original packaging. Refunds will be processed within 14 days of receiving the goods back.

How do i return items i’ve purchased online?

To arrange a return,  please contact us through email daivasstudio@gmail.com or fill in our contact form .

You should then retain proof of postage. Once we have received your parcel we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly.

The products received at missing or incorrect, what should i do?

If you have any problems with the order you have received, please do not hesitate to contact us through email or phone. You can also fill in the following contact form.

How will i receive my refund?

All refunds will be processed back on to the card originally used for purchase.

Orders

Can I cancel my order?

If you would like to change or cancel your order, please contact us as soon as possible through email daivasstudio@gmail.com or fill in the following contact form. We can then discuss whether your items have been dispatched yet and how we can offer a refund to you.

Can I change my delivery address?

Please contact us if you would like to change your delivery address through email daivasstudio@gmail.com or fill in the following contact form. We can then discuss whether your items have been dispatched and change your delivery address.